About this policy
This policy explains how Garden And Lawn Mowing Cairns ("we", "us") handles personal information collected through cairnsgardenservices.com.au and by phone. It is written to comply with the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth).
This is a referral website. When you make an enquiry, your details are passed to an independent local contractor so they can contact you about the work. That disclosure is the main reason we collect your information, and it is described in detail below.
What we collect
We collect only what is needed to respond to an enquiry and arrange a quote:
- Contact details — your name, phone number, and email address if you give one.
- Job details — the suburb and street address of the property, the type of work, and anything you tell us about the site such as block size, access, pets or how long the grass has been left.
- Correspondence — the content of enquiry forms, emails, text messages and notes taken during phone calls.
- Technical information — when you visit the site, our hosting provider and analytics tools may record your IP address, browser type, device type, the pages you viewed and the site you arrived from.
We do not seek sensitive information as defined in the Privacy Act, and you should not send it to us. We do not collect payment card details through this website.
How we use it
Your information is used to respond to your enquiry, to arrange a quote or booking with a contractor, to follow up about work that has been quoted or carried out, to keep records of enquiries, and to improve the website. If you ask us to stop contacting you, we will.
We do not sell personal information, and we do not use it for unrelated marketing.
Who we disclose it to
Your enquiry details are disclosed to the independent contractor or contractors who service your area, so that they can contact you and quote the job. Once that happens, the contractor handles your information under their own privacy obligations and you deal with them directly.
We also disclose information to service providers who operate parts of this website and our systems on our behalf — website and form hosting, the customer relationship system used to manage enquiries, email and telephony providers, and analytics providers. These providers are only permitted to use the information to provide their service to us.
We may disclose information where required or authorised by law.
Overseas disclosure
Some of the providers described above store data on servers outside Australia, including in the United States. Where that happens we take reasonable steps to ensure the information is handled consistently with the Australian Privacy Principles, but you should be aware that overseas recipients may be subject to the laws of their own jurisdictions.
Cookies and website analytics
This website may use cookies and similar technologies to remember preferences and to measure how the site is used. Embedded content — enquiry forms and the Google map on the contact page — is served by third parties who may set their own cookies and collect usage data under their own privacy policies.
You can block or delete cookies in your browser settings. Some parts of the site, in particular embedded forms, may not work properly if you do.
How long we keep it
Enquiry and job records are kept for as long as needed for the purpose they were collected, and then for as long as required for business records, tax and any legal or insurance purpose. When information is no longer needed for any of those purposes, it is deleted or de-identified.
Security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. That includes limiting access to enquiry records and relying on reputable providers for hosting and form handling. No system is completely secure, and information sent over the internet is sent at your own risk.
Access, correction and complaints
You can ask what personal information we hold about you and ask for it to be corrected. Requests are handled within a reasonable time and normally at no cost. We may need to verify your identity before acting.
If you believe your privacy has been mishandled, contact us first — ring (07) 4064 9271 or use the contact page — and set out what happened. We will investigate and respond. If you are not satisfied with the outcome, you can refer the matter to the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
This policy may be updated from time to time. The current version is always the one published on this page.
Related pages: Terms and Conditions and the Disclaimer, which explains how the referral arrangement works.